Can someone from the loyalty team (per rep recommendation) take a look at my account? I tried working with customer service during the chat and the results did not end up where I needed to be. In the past ComcastZach has taken care of the review promptly and resolved the change.
Hi JB17-- I can help with your account rates. I received your PM with this same request and have responded. Please respond back with your full name, full service address, and either phone number or account for authentication. I will look at what offers we have available for you.