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Retention Options

Regular Visitor

Retention Options



My apologies as I mistakenly direct messaged one of the Comcast members before sufficiently reading through the community guidelines.


I received notice that the price for our current internet package is likely to increase in the near future even though our local sales representative had onboarded us via a no term internet-only offering. Irrespective, I would greatly appreciate understanding what our go-forward options may be. Thank you in advance!

Official Employee

Re: Retention Options

Hi there, @DJeneral


If you have not been helped already, I would love too! 


Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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