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Retention Department Phone Number

New Poster

Retention Department Phone Number

Hello,

Is there a way to obtain the retention department's phone number? I have spoke with them in the past but was not provided a phone number. I have been trying to use the chat feature with them but have been unsuccessful in getting a connection to the chat. Any help would be greatly appreciated!
Expert

Re: Retention Department Phone Number


@erickrodriguez1 wrote:
Hello,

Is there a way to obtain the retention department's phone number? I have spoke with them in the past but was not provided a phone number. I have been trying to use the chat feature with them but have been unsuccessful in getting a connection to the chat. Any help would be greatly appreciated!

1-800-COMCAST and ask for the Loyalty department.  Or call the number on your bill and ask the same.


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Official Employee

Re: Retention Department Phone Number

Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click private message me.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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