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Retaining me as a customer

Frequent Visitor

Retaining me as a customer

My bill went up from about $170 a month to over $200 because my discount expired. Do they really expect people to pay this much money. I have been a loyal customer for 20 years and a new customer can get a better deal for the top tier package.

 

With kids going off to college in the fall, maybe it's time to cut the cable. I'll have to consider unless I get some relief with what I have.

Official Employee

Re: Retaining me as a customer

Hi LIS. We appreciate you visiting and posting on the Xfinity Forums. We certainly value your business, and want to make sure you are in a plan that fits your needs. I can assist with an account review to see if there are any offers available that may better suit you. To get started, please send me a private message and include your full name so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 
 


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Official Employee

Re: Retaining me as a customer

Hi @LIS

 

I hope all is well. If you are still in need of assistance, please send me a private message and we can pick up where we left off. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!