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Restore Service

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Restore Service

Just paid my outstanding bill ($230) but now being told it would take 24 hours to restore service that’s unacceptable! From my previous experience everyone can restore service but agents keep saying only the billing department can. I’m so frustrated like I wish I would of just went to Direct
Official Employee

Re: Restore Service

Hello jmhw96. Welcome to the Xfinity Forums and thank you for creating your first post. If still needed, I can assist with reviewing your account and restoring your services. Please reach out to me via private message and include your full name so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 
 


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Official Employee

Re: Restore Service

Hello jmhw96. We didn't receive a response from you. This thread has been locked. If you still need assistance with the matter, feel free to create a new post and our team would be more than happy to help you again.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!