Community Forum

Residential Trouble Call

New Poster

Residential Trouble Call

Hi

I was charged $70 for a "Residential Trouble Call". The technician spent 40mn on site (so it wasn't just something plugged wrong) and I was not told what the issue was or why I would be charged. My service had suddenly stopped a week earlier, after I had new equipement delivered.

Is that normal? On what basis was I charged?

Thank you
New Poster

Re: Residential Trouble Call

Can I please get some help? Thanks.

New Poster

Re: Residential Trouble Call

Can I please get some help? Thanks.
Official Employee

Re: Residential Trouble Call

Hello Qlat. I can assist with reviewing this technician visit charge you received. Please send me a private message and include your full name, service address, and account number so I can access your account.