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Requested downgrade and billing issues

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Requested downgrade and billing issues

For me trust is a serious matter. I can see from the plethera of unanswered messages that COMCAST doesn't really take customer concerns seriously....unless they want to upgrade. (i.e. spend more money). I had spoken with a CSR and reduced my bill from approx. 200 to 140. So, I check my bill and (SURPRISE!), no change. If you cannot get it straightened out, I will gladly pay the 230 and you will never hear from me again. I'm through playing games and speaking with people from countries where english is (distant) second language. Oh, I know it saves COMCAST a bundle (at our expense). Your telephone help system is a joke....YES, I can restart my router without a stupid video....As a company, you continue to devolve, and that is not just my opinion. Take some ownership and responsibility as I have better things to do than write this letter at 12:54 am...