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Removing TV service.

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Removing TV service.

When I upgraded my internet service, i was opted in to check out a promotional tv service for a month. I was told that i can remove the service after the 1 month period if i wanted to. I have been trying to remove the tv service since then but unsuccessful so far. The service is being billed at a rate of $22+ every month. I am being charged for a service that I dont even use. When I contact agents over chat, they say they mainly handle service distruptions and dont have access to remove this service. And the online tool always lands on an error page.