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Reimbursement

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Reimbursement

This month I have been down for a total of 22 hours and counting including 9 mins this morning. I attempted to contact my Comcast rep. He is no longer with the company. I then attempted to reach out to your Xfinity team via Chat and other options in your help. ALL ARE DISABLED. Why on earth would you shut down the public from being able to reach you when you know service has been disrupted?

Full disclosure?

I am IT Engineer and IT Director. You guys have got to do better than this. Let your customers know what the problem is. They can then begin to understand. By not talking you give the impression you could care less. My account needs to be reimbursed for the non-service. We're only half way through the month already.