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Refund Credit on Account

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Refund Credit on Account

Anyone know how to get a refund on the credit applied to my account?  I overpaid my bill for 2 months and would like the cash back rather than applied to future bills.  The "chat assisstance" is useless.  All it tells me is that I have a credit on my account.  Anyone have a number to call where someone will actually pick up the phone?