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Recurring Charges (Impossible to Cancel)

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Recurring Charges (Impossible to Cancel)

I do not use Xfinity. I keep getting recurring charges on my billing statement. I called up Xfinity months back, and they supposedly were going to cancel this off my statement. She said clearly it would be taken off my bills. Let me repeat, I do not use Xfinity. Even though I have a username and password, I cannot seem to get an account number. I can't get a real person on the phone....just automated messages. I should be able to cancel these recurring charges no questions asked. I want it canceled ASAP. There is absolutely no excuse for why I keep getting recurrently billed for this. This is absolutely ridiculous. I do not use the Xfinity services.

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Re: Recurring Charges (Impossible to Cancel)


@munitions2019 wrote:

I do not use Xfinity. I keep getting recurring charges on my billing statement. I called up Xfinity months back, and they supposedly were going to cancel this off my statement. She said clearly it would be taken off my bills. Let me repeat, I do not use Xfinity. Even though I have a username and password, I cannot seem to get an account number. I can't get a real person on the phone....just automated messages. I should be able to cancel these recurring charges no questions asked. I want it canceled ASAP. There is absolutely no excuse for why I keep getting recurrently billed for this. This is absolutely ridiculous. I do not use the Xfinity services.


If you are getting billed you must have some service from Xfinity. [Xfinity = Comcast].  What are the recurring charges for?  And, if you're being billed and have a billing statement your account number is on the bill.


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Re: Recurring Charges (Impossible to Cancel)

My billing statement doesn't have an account number on it. It only says "XFINITY WIFI RECURRING 866-489-0919 PA".  That's it. I get three or four recurring charges a month. I have no account number so it makes it difficult to go in and cancel. I was receiving prepaid service in the past but I no longer require it. I want to cancel the WIFI recurring, but when I sign in with my name and password I do not have the option to cancel. A few months ago, I called up the phone number and they claim they cannot cancel it and gave me some other number to call. They said they would cancel and never cancelled it.  Now I called back the above number again, and I cannot even get an agent, because my phone number is not recognized. Oddly, it doesn't even recognize the Zip Code where i was receiving the service at. 

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Re: Recurring Charges (Impossible to Cancel)

@ComcastJoe 

@ComcastMartin 

 

Hey Guys, can I get an answer here? I'm tired of these recurring charges. I don't use the service at all and it is impossible to cancel and impossible to get in contact with a service representative. Please take care of this.