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Re: lower monthly bill

New Poster

Re: lower monthly bill

Same issue.  Was paying $39.99 till September 20th when my promo expired.  I then called and was offered $46 and change.  Then the bill came and it was almost double.  I can't afford $88 a month for Internet. So I called back and asked why my bill was $88 instead of $46.  I was told that there was no such promo rate and that the person I spoke to prior to my last promo expiring did nothing to my account to reflect that rate (even though I asked that rep to clarify the rate would be $46 several times.  She even asked me to wait while she checked to see if there were any other better promo rates).  Today, I got a rate of $75.  Yea, can't afford that either for Internet in a one person household. 

Official Employee

Re: lower monthly bill

Hi Dreamer07, apologies for your experiences and I can review current promotions with you, please send me a private message with your account information (name on account, address and account number).

 

Thank you