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Re: Why am I being charged, FOR FIVE MONTHS for something I didn't order???

Regular Visitor

Re: Why am I being charged, FOR FIVE MONTHS for something I didn't order???

Hey,

I'm new to this forum and trying to post my question is crazy.  

I was also charged for 5 months of some Stingray Kareoke thing!  I see that other people were also.  Did anyone get this resolved?  I called customer service and they said they are only allowed to refund 3 months worth because thats the rule.

Real nice Comcast, charge people for something they didnt order, and then only give a partial refund??????

Official Employee

Re: Why am I being charged, FOR FIVE MONTHS for something I didn't order???

 

Laura31, thanks for reaching out. While three months is our policy, I can investigate this further for you. Please send me a private message with your full name, address, and phone number tied to your residential services for help.

 

KenF