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Re: The "Shop/Upgrade" and "Manage Plan" doesn't work

Regular Visitor

Re: The "Shop/Upgrade" and "Manage Plan" doesn't work

Normally wouldn't post but it's been over a year that mine hasn't worked. I've called countless times and this time I just did the internet chat instead. I kept telling them no matter what they try I can't view/modify my plan. Of course the rep only tried to get me to take a promotion. I specificially said I do not want a promotion I want to manage my own plan.  I was told similar over the year that it was some sort of server issue that would be fixed in time (not true at all). This time i was told I would receive a call within 4 Hours though. So let's see what happens! 

Official Employee

Re: The "Shop/Upgrade" and "Manage Plan" doesn't work

Hello BaconAttack. We apologize for the inconvenience. This is a known issue that affects certain customers. We are working to address this issue. We currently do not have an ETR on the shopping section of our website. In the meantime, I can offer you customer support with going over the service offers and price rates available to your account. Please send me a private message and include your full name, service address, and account number so I can assist you.