Community Forum

Re: Old Account Number

New Poster

Re: Old Account Number

Hi!

I am having the same issue. I have an old service address and account that shows up as my “home” account. I do not have any service since 2016 and want this removed from my account so I can only see my current address/account. Can someone please help?
Official Employee

Re: Old Account Number

Hi MKM49, I can review this further for you.  Please send me a private message with your account information (your name, and phone number). 

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Old Account Number

Mine also said "home" under my account number when I signed in and went to "My Account". But in the details it would show an old billing/service address that had been disconnected since 2016.  It was an email only account.

Official Employee

Re: Old Account Number

Hi VC82, I can review this further for you.  Can you please send me a private message with your name and phone number.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!