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Re: Need Payment Extension Do To COVID19

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New Poster

Re: Need Payment Extension Do To COVID19

Yes, me too. I tried contacting xfinity chat online and phone and nothing...crickets.

I need some late fees waived and a discount on my account. I actually contracted the virus and had to spend 3 weeks in quarntine and am still in quarantine. 

Please help me!

Jordan

Account <Edited>

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Official Employee

Re: Need Payment Extension Do To COVID19

@MemphisRaines Apologies for the difficulty in reaching one of our live agents via phone and chat. Sorry to hear about your health issues as well and I hope that you are doing better. 

 

We understand that Xfinity Internet and Xfinity Voice services are critical for connectivity, so for a limited time we will not be suspending these services for any customer not able to pay their bill.

 

We know your Xfinity service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time to pay your bill for Xfinity TV, Internet, Home or home phone services:

  • Log into xfinity.com/myaccount
  • Select Billing, then Bill and Payment Settings
  • Click on Schedule a Payment
  • Then go to Payment Date and choose a new due date

If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).

 

I've credited your account for any late fees incurred over the past 18 months as a courtesy plus added an additional credit on your account. Hang in there.   


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Need Payment Extension Do To COVID19

Is their a reason you ignore my post but answer this one
Highlighted
Official Employee

Re: Need Payment Extension Do To COVID19

@Nikwagg 

Apologies for the difficulty in reaching one of our live agents via phone and chat. Sorry to hear about your health issues as well and I hope that you are doing better. 

 

We understand that Xfinity Internet and Xfinity Voice services are critical for connectivity, so for a limited time we will not be suspending these services for any customer not able to pay their bill.

 

We know your Xfinity service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time to pay your bill for Xfinity TV, Internet, Home or home phone services:

  • Log into xfinity.com/myaccount
  • Select Billing, then Bill and Payment Settings
  • Click on Schedule a Payment
  • Then go to Payment Date and choose a new due date

If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).

 

I've credited your account for any late fees incurred over the past 18 months as a courtesy plus added an additional credit on your account. Hang in there.

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Need Payment Extension Do To COVID19

Is there anyway that you can help me please? I really need an extension or some assistance. I can pay 30-50 dollars a week which is more than my billing balance per month. I also saw that you help previous customer with late fees, return payment fees, or any fees associated with billing an issued a loyalty credit. Can you help me please? I found this post by searching payment extension during COVID. I will make a small payment today as well.
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Official Employee

Re: Need Payment Extension Do To COVID19

@Bryan38834 

 

Your account s currently eligible for a payment arrangement. 

 

We know your Xfinity service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time to pay your bill for Xfinity TV, Internet, Home or home phone services:

  • Log into xfinity.com/myaccount
  • Select Billing, then Bill and Payment Settings
  • Click on Schedule a Payment
  • Then go to Payment Date and choose a new due date

If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).

 

I've credited your account for any recent late fees incurred as a courtesy plus added an additional credit on your account. I hope that helps and hang in there.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Need Payment Extension Do To COVID19

I needed an extension on my bill. I went into the app and scheduled a payment will my service be disrupted?
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Official Employee

Re: Need Payment Extension Do To COVID19

@Reco0325 If you have scheduled a payment and make that new scheduled payment then your services won't be interrupted 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!