Hi, @dezi0527. Reading this post, I can only imagine how you must be feeling. I know in your shoes, I would probably be crying and beyond frustrated as well. I feel for you, I really do. Let's get you pulled up and we can look into these options and work towards a resolution. I know these past 12 months have been hard on everyone, myself included, so I know this is a stressful situation. We will work together to figure something out though, I promise. Please send us a message by clicking on my name "ComcastStarr" then hit "send a message". From there just include your name and address in that private message. Thank you for giving us the chance to make things right.