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Re: Military Orders & Termination

Regular Visitor

Re: Military Orders & Termination

Just moved due to military orders...still being charged after informing customer rep of Military status. Need help removing fee. There are no xfinity/Comcast stores anywhere in my area.
Expert

Re: Military Orders & Termination


@Ish_Rivera1 wrote:
Just moved due to military orders...still being charged after informing customer rep of Military status. Need help removing fee. There are no xfinity/Comcast stores anywhere in my area.

Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against Forum Guidelines.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Military Orders & Termination

Still needing assistance
Official Employee

Re: Military Orders & Termination

I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement, and the full account number or phone number associated with your services? To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!