Just moved due to military orders...still being charged after informing customer rep of Military status. Need help removing fee. There are no xfinity/Comcast stores anywhere in my area.
Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.
In the meantime, please do not send a PM to an Official Employee unless requested because it is against Forum Guidelines.
I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement, and the full account number or phone number associated with your services? To send a private message click on my name, then click private message me.