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Re: I cannot manage my Xfinity acount

Regular Visitor

Re: I cannot manage my Xfinity acount

Hello I have same issue that multiple people have posted. I can not manage my account online when trying to shop/upgrade service. All I get is "We're sorry, it looks like you'll need some help completing your order.

Please call us at 1-877-680-7173 and we can help."


Serioulsy can someone please tell me why I can not do this online? I have called in and they can't explain either and try to give me the hard sell on upgrading. I would like to be able to do this online in my account. This has been going on for a while now and still nothing.



Official Employee

Re: I cannot manage my Xfinity acount

Hi andrik48. We apologize for the inconvenience. This is a known issue that affects certain customers. We are working to address this issue. We currently do not have an ETR on the shopping section of our website. I can offer you customer support with going over the service offers that are available to your account. Please send me a private message and include your full name, service address, and account number so I can assist you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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