My experience has been that it does not exist. I am 6 months in & signed up for Eco and auto pay and have yet to receive the credit after calling numerous times (each month in fact). They have yet to resolve it for me. I just get the run around...last time they told me I should be happy I am paying such a small amount for services -say what??
Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.
Hi Stuck11, I am showing ComcastZach has reached out to you in your other post. If you still have any questions please reach out there.
I'm having difficulty private messaging you and have question about my own account. Looking forward to some help. Thanks!