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Re: Customer loyalty/retention department

New Poster

Re: Customer loyalty/retention department

I have one of the higher plans as far as the TV and internet goes. I also have a phone service which I am not using since I have my own modem that does not support it.

I tried calling to downgrade my service and I was told that I can do that if I pay $200 termination fees. There was no fees when I was switching from lower plan to higher before plan expiration.

I just want to downgrade my TV package to pay less that exteme bill that I have right now. Is there a number I could call to get this done?

Official Employee

Re: Customer loyalty/retention department

Hi Martin_N. I can assist you with downgrading your service and an account review to see if there are any offers available that may better suit your needs. To get started, please send me a private message and include your full name, service address, and account number so I can help you.