Community Forum

Re: Credit for loss of service/outage Houston tx

Jhopper9310
New Poster

Re: Credit for loss of service/outage Houston tx

Hello,

i'm  interested in the outage credit. Please provide more details. I was unable to send you a direct mesage. 

Again
Expert

Re: Credit for loss of service/outage Houston tx

@Jhopper9310 

The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  
 
Please do NOT send any of the Official Employees private messages unless they request it. By doing so they are being flooded with PM's and are being bogged down in trying to answer all of them. This keeps them from doing their job effectively here in the forums and defeats the purpose of the forums.
 
Thanks
__________________________________________________________________
Please be patient.  Our OE's are helping as quickly as possible as many are requesting credit for the outage.  They will get to you.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastLysaP
Official Employee

Re: Credit for loss of service/outage Houston tx

Hi, @Jhopper9310

Thank you and welcome to our Xfinity Forums! I know your time is very valuable and I appreciate you reaching out! i hope you and your loved ones are all safe, and things clear up for you soon! In certain regions, you can request a credit after the service interruption has ended. You can do this by visiting the Xfinity Status Center (https://comca.st/37zrshQ) If you need further assistance, please send us a private message. 

To send a private message, please click my name "ComcastLysaP" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
ComcastRob
Official Employee

Re: Credit for loss of service/outage Houston tx

@Jhopper9310

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!