Thank you and welcome to our Xfinity Forums! I know your time is very valuable and I appreciate you reaching out! i hope you and your loved ones are all safe, and things clear up for you soon! In certain regions, you can request a credit after the service interruption has ended. You can do this by visiting the Xfinity Status Center (https://comca.st/37zrshQ) If you need further assistance, please send us a private message.
To send a private message, please click my name "ComcastLysaP" then select "Send a Message" on the right side.
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.