Hello Kenner82. Thank you for visiting and posting on our Forum. I can assist with the My Account access issue you are encountering. I did receive and respond to your private message. Let's continue discussing your issue via PM. Thank you.
Please know that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines.
Hi Kenner82, glad we were able to get this resolved for you. Thank you for creating the post, and thank you for using the Forums! This post has now been locked. Please don't hesitate to send a private message if you need any further help, or create a new post if you need assistance with anything else.