I had a similar experience this spring with an unfair $60 technician visit charge. In late March the triple package we'd recently had installed - Internet, cable, phone - simply died. We called tech support and they couldn't figure out what was wrong, so they sent out a technician to find the problem and fix it. WE did NOT ask for the technician; THEY decided to send one out. The technician ultimately found the Comcast problem (repeat, Comcast problem) and then did some adjustment on our box - and then told us we'd be charged $60 for it. My wife contacted Comcast about this and had an email exchange with a representative/agent in which she requested Comcast not charge us for a technician visit resulting from a Comcast problem. The agent sent her back an email (dated April 2) saying "Done." And yet the charge showed up on our statement. So this time I called Comcast (on May 8) and the agent I spoke with apologized and assured me the $60 would be credited on our next statement. It was not. So I called again last night, only to be told the previous agents never should have told us we'd be credited the $60 - that they essentially lied to us - that all tech visits cost $60 no matter what, too bad. This seems a very dishonest way of doing business.
timjampad, if you were told you would not be charged for the tech visit, we need to honor that. Please send me a private message with your full name, address, and phone number tied to your residential services so I can look into this credit.