Community Forum

Re: $60 technician charge for Comcast coming out to increase signal

New Poster

Re: $60 technician charge for Comcast coming out to increase signal

I had a similar experience this spring with an unfair $60 technician visit charge. In late March the triple package we'd recently had installed - Internet, cable, phone - simply died. We called tech support and they couldn't figure out what was wrong, so they sent out a technician to find the problem and fix it. WE did NOT ask for the technician; THEY decided to send one out. The technician ultimately found the Comcast problem (repeat, Comcast problem) and then did some adjustment on our box - and then told us we'd be charged $60 for it. My wife contacted Comcast about this and had an email exchange with a representative/agent in which she requested Comcast not charge us for a technician visit resulting from a Comcast problem. The agent sent her back an email (dated April 2) saying "Done." And yet the charge showed up on our statement. So this time I called Comcast (on May 8) and the agent I spoke with apologized and assured me the $60 would be credited on our next statement. It was not. So I called again last night, only to be told the previous agents never should have told us we'd be credited the $60 - that they essentially lied to us - that all tech visits cost $60 no matter what, too bad. This seems a very dishonest way of doing business.

Official Employee

Re: $60 technician charge for Comcast coming out to increase signal

 

timjampad, if you were told you would not be charged for the tech visit, we need to honor that. Please send me a private message with your full name, address, and phone number tied to your residential services so I can look into this credit.

Frequent Visitor

Re: $60 technician charge for Comcast coming out to increase signal

I have a similar issue where comcast sent a technician and didnt let us kmk ow that we wilm be charge $60. Why would you offer to have a tech come out and not inform customer that there is a charge? There is even no paperwork which is stating of the service and charges.