Community Forum

Rate increase

Regular Visitor

Rate increase

I had a rate increase this month for over $32.00.

I have a plan that has many more channels than I currently watch and would like to discuss a downgrade in the amount of channels.

I spent a long time on the phone with a CSA yesterday, and basically got nowhere

She said I am not currently allowed to have a new 2 year contract, and that I could not reduce to digital starter package as it is no longer available.

She also said I could not downgrade to a double play instead of the triple play.

I have Netflix through Xfinity and it is invoiced on a separate line item, yet the package I have says it is included.  I am very confused by all this.

I have been a customer for over 20 years and have paid my bill on-time every month.

This is no way to treat a customer. 

I am starting to look at verizon and dish now as well as the other providers, fire stick, hulu, etc.

 

Official Employee

Re: Rate increase

Hello, PapaCall. I can help look into promotions for you. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Rate increase

I am happy I was able to find a new promotion for you. Thank you for being a part of our community. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Rate increase

ComcastMartin took care of the situation for me.
This all worked out thanks to him!