amk1444, thank you for taking the time to reach out.
I understand how alarming it may be to see an increase in your monthly rate. I would be happy to review the account with you to see why there is an increase and see if we have new deals to lower the bill back down. We don't want to see you leave.
To get started, please send me a PM with your first and last name. Thank you!
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”
I received a response to my billing question asking me to click on the customer service persons name and PM him/her. I tried to do that but it just brings me the person's customer service page with no way to PM. I am totally frustrated!
Hey there, amk1444! My apologies for the delay. We were able to make some changes on our end, so you should be all set to send me a PM now. Let me know if you have any issues with it!