Abc18 -- Welcome to the Xfinity Forums. I understand the frustration this can cause, I would like the chance to make your experience better for you. I know how it is to like to get the best bang for your buck. With that said, I would like to look at your account from here if you don't mind, can you private message me and provide your full name on your account? And can you provide your name to whom I have the pleasure of speaking with?