Community Forum

Promotional rate ended / cancel service

New Poster

Promotional rate ended / cancel service



My promotional rate for Cable & Internet bundle ended last month and the bill increase is beyond my budget for the needed service. I spoke to Cust Care but they could not help in either extending the promotion or lowering my bill. I will gladly continue with Xfinity as long as my bill amount stays within the range I was paying till now, or else have to switch to FIOS who offer better package for the same price. Any help in bringing my bill is appreciated.



Official Employee

Re: Promotional rate ended / cancel service

Hello newpromo. I can assist you with an account review to see if there are any offers available to better suit your needs. If you would like this, please send me a private message and include your full name, service address, and account number so I can access your account.