Community Forum

Promotional Rate Ended, Can't Afford Current Rates

New Poster

Promotional Rate Ended, Can't Afford Current Rates

 

My bill was manageable until the end of a promotion, and now it's way more that I can afford. I kept making payments even when I laid off for 5 months. Found a new job and making less money. Now falling behind on the payments becaue I cant' afford the increase.

 

Comacast customer since I thinks around 1993.

 

Is there any option to bring the bill back down to a managable level?

 

Thanks

Official Employee

Re: Promotional Rate Ended, Can't Afford Current Rates

Hello, Chewbacca007. Thanks for reaching out to us on the forums. I know it can be frustrating when the bill seems to be on the rise. I would like to see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Promotional Rate Ended, Can't Afford Current Rates

I'm glad I was able to assist you, Chewbacca007. If you ever need further assistance don't hesitate to reach out to us.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!