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Promos for existing customers

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Promos for existing customers

I am looking to lower my bill but Xfinity wants to push the triple play with security on me. I don’t want that. I work from home. I just want either an internet only deal ( which they say is unavailable) or the 119.99 promo running until aug 19th they are offering new customers. Why woukd xfinity rather lose a customer than extend a promo deal????!