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Promo in the mail - but nothing

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Promo in the mail - but nothing

Received a promotional offer in the mail for the third month in a row - "Get the revolutionary Xfinity xFi Gateway - FREE for 12 months"

 

When I call the number listed, those guys can't find the promo under my account.  First time I was called, I was told "promo isn't available to you as yet, please wait a little and call again"

 

More than a month gone, when I called today I was actually told there's no such promo.

 

Please make up your mind - do you really with to extend this offer to me?  If yes, I'm asking for it - please let me know how can I get it.  Expiration date for this offer on this latest mailer is 5/3/20.

 

Thank You

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Re: Promo in the mail - but nothing

Exact same issue with me! Received the same mailer, except that I did sign-up, and now they are attempting to charge me $14.99 / mo for the gateway rental.  I'm literally on the phone right now trying to get this resolved (for the 3rd time) and the best answer they can give me right now is that they "think" what I received was a scam, even though it clearly was not...