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Promise to pay

New Poster

Promise to pay

I was told to pay 150 on my bill and they would change my shut off date to the 8 instead of the first for the remaining 85 dollars but now they can't can I set up a promise to pay for the 8th not the first

Official Employee

Re: Promise to pay

Greetings, Jwingard86! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear the bill is getting away from you. Happens to me from time to time as well and know it can be frustrating trying to get caught up. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
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Official Employee

Re: Promise to pay

Hello, Jwingard86. I have not heard back from you. If you still need assistance, please feel free to start a new public thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!