Hello Potts215, thank you so much for making a post regarding this concern. I apologize that I am addressing this thread late but if you still need assistance with setting up a promise to pay please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message". Also if you ever need assistance with this in the future you can expedite the wait and give us a call at 1-800-COMCAST or through your Xfinity "My Account" app.
Hi Potts215, I don't see a private message or a reply back from you here so I will close this thread as completed. Feel free to create another post if you require further assistance, have a good day.