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Price quoted not being honored

New Poster

Price quoted not being honored

I recently upgraded my service and was quoted a price that included service, equipment, and fees, etc. When I picked up my new boxes, I was told the price would be $20 more per month than quoted because of box charges you missed. Given this is your error, I am looking for the quoted price to be honored.  If not the elimination of the box charges, then a reduction in the monthly service rate.  What can you do for me?

 

I understand I have 30 days to cancel the contract and am currently looking into other options for internet and tv if the original price cannot be honored. 

Official Employee

Re: Price quoted not being honored

Hello Panaceasam. Thanks for posting in our community. I can assist with reviewing your account and service rates. To get started, please send me a private message and include your full name so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 
 


I am an Official Comcast Employee.
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Official Employee

Re: Price quoted not being honored

Hi Panaceasam. Since we didn't see a response from you, this thread has been locked. Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!