Just finished my 2 yr contract and got the first bill for the renewed one. Unfortunately I really could not afford the old contract and now the renewed contract has gone up considerably. I can NOT pay this bill. I have a "double play" plan with NO phone which is now costing me over $220. Can I reduce my channel lineup to the next lowest tier and reduce my internet to a slower speed? I'm paying for 200 mps but NEVER see anything over 90 .. I would be fine with 50 or less mps. I think all the channels I need are available in the next lowest channel line up.
I can not afford the current plan. What are my options ?
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Hi, Rich_A. We appreciate you posting here for support. We understand where you're coming from on your plan and with your cost of service. We want to help. I can take a look at your account and we can review options together that better fit your needs. To start, please send me a private message with your first and last name. We will go from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.