I have tried using chat to lower my bill a few times recently and was informed by the Bot that nobody was available. I don't want to call in due to the hard sell tactics being used. Many agents are difficult to understand, talk over me, and try to sell other services that I don't need. I simply want a lower bill for what we already have.
Hello kittymimi. Welcome to the Xfinity Forums and thank you for posting. If you would like to see if there are any lower cost options available to your account, I can help with an account review. To get started, please send me a private message and include your full name and service address so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.