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Past Due Payment arrangement, Downgrade to Triple from Quad

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Past Due Payment arrangement, Downgrade to Triple from Quad

Both my wife and I have been without work for a couple of months. I'm currently only recieving monthly SS check. My wife just started a new job (has only just recieved 1st check). She is working from home so continued uninterrupted internet access is critical. Have been with Comcast/xFinity for 10+ yrs. Would like to set up payment arrangement for past due and down size to a more cost effective plan which would be more in line with our current situation but am unsure how to proceed.