Hello @jskills14, thanks for reaching out and I can further assist you with this billing concern! Can you please send me a Private Message including the full name as it appears on the account and your full name if different?
To send a private message, please click my name "ComcastAmira" then select "Send a Message" on the right side.
@jskills14, I never received a private message or heard back from you on here, so I will be locking this thread. Please send me a private message if you still need assistance with this billing concern. If you need assistance with any new issues or concerns, please create a new Public post. Thank you and we appreciate you being a Comcast customer.