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Owned modem, being charged a rental fee

Regular Visitor

Owned modem, being charged a rental fee

Why is it so difficult to get this bogus charge removed? Why does your supposed "audit" process think I must have a leased modem when my account has my equipment flagged as my own for FIVE years? Multiple calls to get this corrected has accomplished exactly nothing. You want to klnow why people hate Comcast? This is one of the reasons right here. 

Official Employee

Re: Owned modem, being charged a rental fee

Hello PatrickMurray. Thank you for visiting and posting on our Forum. I can assist with reviewing your account and the modem equipment charges you are being billed for. To get started, please send me a private message and include your full name so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 
 


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Official Employee

Re: Owned modem, being charged a rental fee

Hi PatrickMurray, glad we were able to reach a resolution for you. Thank you for creating the post, and thank you for using the Forums! This post has now been locked. Please don't hesitate to send a private message if you need any further help, or create a new post if you need assistance with anything else.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!