Greetings, @SpecK1. It saddens me to hear about the experience you have had with us. This is never the type of experience we want for any of our customers, and I'd be happy to help get this taken care of for you. Can you please send me a PM with your name and full address to get started?
To send me a private message, click on my name, "ComcastKorie," and then click send a message.