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Overbilled for second month in a row

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New Poster

Overbilled for second month in a row

It is obvious I am not alone here...

 

I have been overcharged now for the second month in a row (My autobilling discount has been removed. This happened when I erroneously prepaid a bill in advance and out of cycle. The tech assured me that my account would be corrected and the change would be reflected on my April 2020 invoice. That did not happen...). Now i am being overcharged again for May 2020.  With the current pandemic, there seems to be no sucessful way to communucate with anyone who can address this issue. I would appreciate any assistance you can provide to credit my account and fix the issue in the future..

 

Thank you!

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Official Employee

Re: Overbilled for second month in a row

Hello D3vo2019, 

 

I want to help you out and improve your experience. I can take a look at your billing through our system. 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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