Community Forum

Over charged for services and equipment I no longer have?

Highlighted
New Poster

Over charged for services and equipment I no longer have?

Contract ended in April and bill jumped way up! In May downgraded to have only internet. Returned the tv box/remote to Comcast.  However, I'm still being overcharged for services and equipment I no longer have? Last 3 months of this? Can't get thru on the phone??    HELP

 

 

Highlighted
Expert

Re: Over charged for services and equipment I no longer have?

@JLinX 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: Over charged for services and equipment I no longer have?

Greetings, @JLinX! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are having with your billing. I know how frustrating it can be to get overcharged, especially during times like these. I would like to have a look into the account to see what's going on. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!