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Outage refund

New Poster

Outage refund

If I pay for a service and its unavailable, shouldn't I receive a credit for services not being available? Especially during a holiday week when everyone is on vacation and ready to watch tv.
Official Employee

Re: Outage refund

Hello MickeyMouse2. Thanks for signing up on the Xfinity Forums and for creating your first post. I can assist with reviewing your account for service interruption and your request for credit for the time services were not available. Please reach out to me via private message and include your full name so I can assist you. 

To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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