Community Forum

Outage credit

Regular Visitor

Outage credit

I was without internet/home service 2/15/21 a 2/17/21. I’d like to apply for credit for those days.
Official Employee

Re: Outage credit

Hello @Etjpa, thanks for reaching out to our Digital Care Team on our Forums page about your credit inquiry. We would be more than happy to further assist you with getting a credit applied for your service downtime. In order to better assist, can you please send me a Private Message including your first and last name as it appears on the account?


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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