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Outage Credit

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Outage Credit

My internet has been out for days and it just came back on today. I was able to get an outage credit the first two days but on the next few following days when it was still out and showed up as an unplanned outage on the app I went to find the page and the site was changed and I could no longer find the link to get the outage credit. Those three additional days (2/16, 2/17 and 2/18) my internet service was down with an unplanned outage. My internet just now came back on today at 2pm (2/19) and is back up and running. I work from home so it was a big inconvenience. How can I claim the outage credit on the remaining days I was unable to get an outage credit for?

Official Employee

Re: Outage Credit

Thank you for reaching out and our team will be happy to look into applying a credit to your account for any interruption you may have experienced. We always want to do our best to make things right for our valuable customers! Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastDena” and click “Send a message."

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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