Community Forum

Outage Credit

New Poster

Outage Credit

Hello, we lost power from 2/15/21 to 2/17/21 as part of the Texas winter storm event. I am requesting a credit for this time from since we were unable to use any of our services. Thanks!

Official Employee

Re: Outage Credit

Hello Jenrbennett93, thanks for reaching out to us today. I can definitely assist with any requests for credit you have for a loss of service.


To get started, please send me a Private Message and include your first and last name as well as the address so I can locate your account and look into issuing a credit for any down time.


To send a private message, click my name " ComcastShayne", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!