Community Forum

Outage Credit

jenrbennett93
New Poster

Outage Credit

Hello, we lost power from 2/15/21 to 2/17/21 as part of the Texas winter storm event. I am requesting a credit for this time from since we were unable to use any of our services. Thanks!

ComcastShayne
Official Employee

Re: Outage Credit

Hello Jenrbennett93, thanks for reaching out to us today. I can definitely assist with any requests for credit you have for a loss of service.

 


To get started, please send me a Private Message and include your first and last name as well as the address so I can locate your account and look into issuing a credit for any down time.

 


To send a private message, click my name " ComcastShayne", then click "send a message".


I am an Official Comcast Employee.
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