Community Forum

Outage Credit

TonyStacks713
Regular Visitor

Outage Credit

I'm trying to get my outage credit. How do I do this? I was without power/service for 3 days during the Texas Winter Storm. 

ComcastPeterH
Official Employee

Re: Outage Credit

Hello @TonyStacks713  we appreciate you reaching out to the Comcast Digital Care Team via our Forums and we are happy to help you with your adjustment due to the service. 

We have started a simplified interruption adjustment experience for all our customers who qualify. 

 

To qualify for this adjustment please log into either our awesome website https://comca.st/2NiFvkR or our award-winning Xfinity App. Here is a link incase you need to download it.

 

https://comca.st/3k9w6Ij

 

With this two wonderful self-service option you can be able to tell us about the experience in the Xfinity Status Center. clicks the link, "Tell us more about your experience."

ComcastPeterH_0-1613718839023.jpeg

 

 

A form will launch 

ComcastPeterH_1-1613718839036.jpeg

 

 

You will then be able to review your submission and can add the adjustment to your account. Please let us know if you have any questions about this process. We are always happy to help. 


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TonyStacks713
Regular Visitor

Re: Outage Credit

All the link did was take my to MyXfinity homepage. I don't see the screenshots you posted or where to get there. @ComcastPeterH 

BruceW
Gold Problem Solver

Re: Outage Credit


@TonyStacks713 wrote:All the link did was take my to MyXfinity homepage. I don't see the screenshots you posted or where to get there. @ComcastPeterH 

Does https://www.xfinity.com/support/status work?

 

ComcastGabe
Official Employee

Re: Outage Credit

No problem! Thank you for your patience. Here is a direct link to our [status center](https://comca.st/3dun1II) for the simplified interruption adjustment. Please let me know if this helps.


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TonyStacks713
Regular Visitor

Re: Outage Credit

That is still not working. It does take me to the status center, but there’s nowhere to request the credit. This page looks different than original screenshot posted with the hyperlink.
ComcastThomasF
Official Employee

Re: Outage Credit

Hey TonyStacks713 Can you please send me a PM with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side.


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