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Out of control bill for data

New Poster

Out of control bill for data

For the second time in 5 months, Xfinity has contacted me saying I've used over a TB of data for the month.  They said I used 20 GB while my computer was off and I was asleep.  I've changed all passwords, etc. and even had an Xfinity rep visit my house and had no idea how that could happen.    Xfinity now tells me they're going to bill me for overages.  How can this be?

New Poster

Re: Out of control bill for data

Same issue here. Being told I’m using way more each month. Only change was they decided to increase my download speed. Doesn’t make sense. Never even came close before. I want an itemized daily usage statement. This is happening to lots of people. May be time to get legal counsel.
Expert

Re: Out of control bill for data

@ajdt611 @Proveit 

 

Did you make any changes to your service, besides a bundle change?  Did you upgrade your boxes, make a major increase in speed? + speed = more data use

The X1 system uses quite a bit of data.


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