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Ordered a movie by mistake for $7.99, can you credit my account?

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Ordered a movie by mistake for $7.99, can you credit my account?

Ordered a movie by mistake, can you credit my account for $7.99?

Gold Problem Solver

Re: Ordered a movie by mistake for $7.99, can you credit my account?

If an employee doesn't help you here, contact one of their Billing reps and have them reverse the charge. Call them at the phone number on your bill or 1-800-Comcast, chat with them using the "Billing" option at https://support.xfinity.com/chat, or visit a Service Center or Xfinity Store if one is nearby (check locations and hours at https://www.xfinity.com/support/service-center-locations/).

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/how-to-block-purchase-of-pay-per-view and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off.

Official Employee

Re: Ordered a movie by mistake for $7.99, can you credit my account?

Hello, Aboyd9_Houston1. Thanks for reaching out to us on the forums. I can certainly look into this for you. Can you please send me a PM with your first and last name so I can further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
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Official Employee

Re: Ordered a movie by mistake for $7.99, can you credit my account?

Hello, Aboyd9_Houston1. We have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!