Community Forum

Old Address Is Showing Up

New Poster

Old Address Is Showing Up

When I looked at our bill today my account has two addresses under it - old address (we moved just about a month ago) and our new address - with the ‘billing address’ being the old one, and the new address being the ‘service address’. How do I fix this? I’ve tried both the website and app to no avail.

Official Employee

Re: Old Address Is Showing Up

Hello BefuddledOne. Thank you for creating a post on our Forum. I can assist with reviewing your account back end provisioning for the address set to show up. If you would like assistance, please send me a private message and include your full name so I can access your account. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!